Terms & Conditions

This is only a summary of the Terms and Conditions, please download and read the full Terms and Conditions by clicking the link above. Thank you!

 

Clear Communication

We believe clear communication leads to strong results. To ensure the highest quality and smooth case flow:

• Please provide complete, accurate, and legible instructions with every case.

• Any updates or changes should be sent to us as soon as possible via TEXT.

• TEXTING is our preferred method for communicating case updates, concerns, or specific requests.

• If clarification is needed, we will reach out promptly—quick responses help keep your case on track.

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Case Submissions

• All case submissions must include legible, accurate and complete prescriptions.

• Digital files, impressions, and bite registrations must be of high quality to ensure proper fit and function.

• Navatra Solutions LLC reserves the right to delay or reject case submissions due to insufficient case data.

• Dentist signature is required for ALL submitted cases. 
   

Turnaround Time

• Standard turnaround times begin upon receipt of all necessary files, materials and information.

• Delivery estimates are not guaranteed, but we strive to meet or exceed agreed-upon deadlines.

• Rush services may be available at an additional fee and must be pre-approved.
   

Delivery & Shipping​

• Navatra Solutions is not responsible for delays, damage, or loss caused during transit.

• All cases shipped to Navatra Solutions must be securely packaged by the sender to prevent damage during transit. The sender is responsible for the cost of shipping to our lab. Return shipping will be covered by Navatra Solutions.
   

Did you know? Eco-conscious packaging is used when possible as part of our sustainability efforts.

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Payment Terms

• Invoices are due Net 25 unless otherwise agreed in writing.

• Past due balances may incur interest charges of 2% of the and may delay future case work.

• The Lab reserves the right to suspend services until outstanding balances are settled.
   

Warranty & Remakes

• Our products are warranted against material and craftsmanship defects for [6 months] from the delivery date.

• This warranty does not cover damage due to misuse, poor oral hygiene, improper fit due to inaccurate impressions, or changes in the patient's oral condition.

• Remakes due to our error will be completed at no charge. Remakes due to doctor or patient changes may incur a full or partial charge.
   

Cancellations & Returns

• Cancellations must be requested within 24 hours of submission.

• Cases already in production may be subject to charges based on work completed.

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